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FAQs

• When will my order be shipped?

All items will ship in 1-2 business days unless otherwise stated.

• How are my items shipped?

Items are shipped via Royal Mail as standard. Express shipping is available via courier - select this option at checkout if required.

Do you ship Internationally?

Absolutely! We will send your item anywhere on Earth that can receive mail.

• What method do you use to ship International orders?

We send international orders via Royal Mail. Express International shipping is available via courier (we use DHL) - select this option at checkout.

Please note that each country has different Customs controls. If there are any costs incurred once the item goes through customs, these fees are the responsibility of the customer not the seller.

• The item I bought isn't what I wanted, can I return it?

Of course!

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging wherever possible.

• Do you offer wholesale?

Yes! We only offer wholesale orders to retailers. Send us an email at hello@yalastudio.com

Necklace Length Size Chart
Necklace Length Chart